Refund policy

At Lale Kids, we want you and your little ones to be happy with your purchase.

We carefully choose and pack our products, but we understand that sometimes things don’t go as expected.

 

Change of Mind

If you have simply changed your mind, please contact us within 14 days of receiving your order.

Items must be:

• Unused and in original condition
• In their original packaging
• Suitable for resale

Change-of-mind returns are subject to approval. Return postage is the responsibility of the customer, and the original shipping cost is non-refundable.

 

Faulty or Damaged Items

If your item arrives damaged, faulty or not as described, please contact us as soon as possible with your order number and photos of the issue.

We will assess the issue and offer an appropriate remedy such as a replacement or refund.

If the item is confirmed to be faulty or damaged, Lale Kids will cover reasonable return postage costs.

 

Exchanges

We do not offer direct exchanges. If you wish to purchase a different item, please refer to our Returns Policy and place a new order separately.

 

Refunds

Approved refunds will be returned to the original payment method.

Refund processing times may vary depending on your payment provider or bank.